Customer service
We ensure a convenient and uninterrupted move-in into newly constructed residential spaces.
Pre-move Inspection Service
As a total real estate company with differentiated services, we periodically conduct on-site training for our safety experts and deploy a systematic occupancy management system.
  • 1
    Inspection by work task
    - Inspection of major work tasks in the construction process
    - Basic inspection of finishing work tasks
  • 2
    Sampling inspection
    - Comprehensive inspection by homemakers
    - Sharing of the inspection extent and criteria
  • 3
    Comprehensive inspection by homemakers
    - Prior training of managers
    - Self-check by each household
  • 4
    1st inspection
    - Continued check and inspection by managers after comprehensive inspection
  • Quality evaluation
  • 5
    Prior on-site inspection byresidents
    - On-site inspection by residents
    - Booking by phone
    - Rehearsal one day prior to on-site inspection
  • 6
    2nd inspection
    - Check and investigation by managers after prior onsite inspection by residents
    - Checking the processing status until the initiation of move-in
  • Initiation of move-in
    - Designation of the move-in period
    - Operation of Bluet Lounge
Post-move Service
From the moment you make a reservation until you return home, we offer a one-stop service that achieves a high level of customer satisfaction through speedy responses and actions that meet customer’s needs.
  • 01. After-sales Service
    Phone calls / visits
  • 02. Home visits
    Problem assessment and explanation of after-sales service
  • 03. Scheduling the service
  • 04. Repair
    Our technician pays a visit to make a repair
  • 05. Customer satisfaction survey
    Phone survey
Community Service
  • Driving range
  • Gym
  • Swimming pool
  • GX
Bluet Service
  • Shopping carts
  • Knife sharpening
  • Cleaning
  • Pipe cleaning
Bluet Lounge (at move in)
Inquiries on after-sales service, office hours: Monday–Friday, 9 am – 5 pm
For emergencies, contact the Superintendent Service Center.
Call Center (After the Bluet Lounge service ends)
1588 - 3633
  • Office hours
    Monday–Friday, 9 am – 5:30 pm

    Inquiries made over the weekends and holidays will be answered in the next opening hours.

  • FAX
Damage Management Service (Six Customer Service Centers nationwide)